Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at elin@elinpafs.com. If your return is accepted, we will provide you with return instructions and arrange the return shipping. We cover the cost of return shipping for accepted returns.

Returns should be sent to:

Flickorna Ab
Åbrovägen 38
64220 Yttermark
Finland

Items sent back to us without first requesting a return may not be accepted.

For any questions regarding returns, please contact us at elin@elinpafs.com.

Damages and incorrect items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items may not be eligible for return, including personalized or custom-made products and other items for which a statutory exception to the right of withdrawal applies. Please contact us if you have questions about whether your specific item can be returned.

Exchanges

If you would like a different item, please contact us. The easiest option is generally to return the original item and, once the return has been accepted, place a new order.

European Union 14-day right of withdrawal

If your order is delivered within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods without providing a reason, subject to applicable exceptions under consumer law.

To exercise your right of withdrawal, please contact us at elin@elinpafs.com within the 14-day period. Products should be returned in the condition in which they were received, subject to the handling necessary to inspect the product.

Refunds

We will notify you once we have received and inspected your return. If your refund is approved, it will be refunded to your original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.

If you have any questions regarding your refund, please contact us at elin@elinpafs.com.